CANCELLATION & Refund Information

Cancellation and Refund Policy for Picnic Shelters and Pavilions:

• Refund Processing Fee: A $5.00 processing fee will be deducted from all refunds requested more than 7 days before the rental start date.
  
• Cancellations Within 7 Days: Refunds and credits will not be granted for cancellations within 7 days of the picnic shelter rental start date. However, exceptions may be considered for uncontrollable situations, subject to approval by the Executive Director.
  
• Exceptions for Uncontrollable Situations: Exceptions for uncontrollable situations may include unforeseen emergencies or circumstances beyond your control. Please contact us promptly to discuss your situation. Note: Rainy weather, while inconvenient, is not considered an uncontrollable situation for refund purposes.
  
• Reprocessing Fee for Returned Checks: A $40.00 reprocessing fee will be charged for returned checks.
  

Refund Policy for Events:
Refund policies vary by event. Please check the event pages for more information.

credit cards

Note that Key Pen Parks does not store your credit card information.  If you choose to opt-in for the registration software to save your credit card information, it is stored by a third party who is PCI-compliant.